Frequently Asked Questions
Everything you need to know about stepping into style with LMS Shoes.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. Since fits can vary between brands, we recommend measuring your foot from heel to toe and comparing it against our cm/inch chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. If your shoes don't fit or aren't quite your style, you can initiate a return or exchange through our online portal.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination but usually range from 7-14 business days.
Are your shoes made from genuine leather?
LMS Shoes offers a variety of materials including premium genuine leather, high-quality suede, and eco-friendly vegan alternatives. Please check the 'Materials' section on the specific product page for details.
Can I track my order after it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.